Refund, Cancellation & Store Credit Policy

At Concept Garage, all wraps are custom printed and built specifically for each vehicle. Because of the custom nature of our products and services, our refund policy is structured as follows:

Deposits & Payments

• A non-refundable deposit is required to begin any design, printing, or production work.

• Deposits cover design time, file preparation, and material allocation.

• Once printing has begun, no portion of the deposit is refundable.

• Full payment must be completed before vehicle pick up.

Design Approval

• Customers are responsible for final design approval prior to printing.

• Once the design is approved and sent to print:

  • No refunds, changes, or cancellations are permitted.

  • Any reprints due to customer requested changes will be at the customer’s expense.

Cancellations Before Printing

• If a project is canceled before printing begins, a partial refund may be issued minus any design, labor, or administrative fees incurred.

• Refund amount will be determined by Concept Garage based on work already completed.

Printed Materials

• All printed vinyl is non-refundable once produced, due to being custom made for each vehicle.

• Printed material that is approved but unused due to customer cancellation will not be refunded.

Installation Labor

• Installation labor is non-refundable once services have been performed.

• If installation has begun and the customer chooses to cancel:

  • The customer is responsible for all labor completed to date.

  • Any remaining balance may be converted into store credit at our discretion.

Defects & Shop Errors

Refunds or reprints may be offered only in cases of:

• Verified printing defects

• Confirmed installation errors caused by Concept Garage

In these situations, our responsibility is limited to repair, reprint, or replacement, not cash refund.

Store Credit Solution (Customer-Friendly Option)

In situations where a cash refund is not possible, store credit may be issued:

• Valid for future wraps, reprints, or services

• Non-transferable

• No cash value

• Must be used within 12 months of issue date

Vehicle Condition Disclosure

Refunds will not be issued for:

• Poor vehicle paint condition discovered after scheduling

• Peeling, rust, repainting, or prior body damage that affects vinyl adhesion

• Damage caused during removal of previous wraps or coatings

Chargebacks & Disputes

Customers agree to contact Concept Garage directly to resolve any issues before initiating chargebacks.

• Fraudulent chargebacks after signed design approval and installation will be disputed with supporting documentation.

Final Sale Acknowledgement

By submitting payment and approving the design, the customer acknowledges that:

• All printed wraps are custom products

• Installation is a non-refundable service

• Refunds are limited to what is specifically outlined in this policy